Why wouldn't I just hire a full-time designer?
For starters, the annual cost of a full-time senior-level designer now exceeds $100,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize. If you subscribe to the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying your designer when you have work available for them.
Is there a limit to how many requests I can have?
From the moment you are subscribed, you can add as many design requests to your queue as you'd like, and they will be delivered one by one.
How fast will I receive my designs?
On average, most requests are completed in just 2 days or less. However, more complex requests can take longer.
Who are the designers?
Brave Ray is actually an agency of one. This means you'll work directly with me, Alex Yra, founder of Brave Ray. However, special requests such as animations or custom illustrations will be provided by partner designers.
How does the pause feature work?
We understand you may not have enough design work to fill up the entire month. Perhaps you only have one or two design requests at the moment. That's where pausing your subscription becomes very useful. Billing cycles are based on a 31-day period. For example, if you sign up and use the service for 19 days, and then decide to pause your subscription, the billing cycle will temporarily stop. You will then have 12 days of service remaining to be used any time in the future.
What programs do you design in?
Most requests are designed in Figma.
How do I request designs?
Brave Ray offers a lot of flexbility in how you request designs using Trello. Some common ways clients request designs is directly via Trello, sharing Google docs or wireframes, or even recording a brief Loom video for those who prefer not to write their design briefs out. In simple terms, if the request can be linked to or shared in your Trello board, it will be considered.
What if I don't like the design?
Not a problem! We will continue to revise the design until you are satisfied 100 percent.
What if I only have a single request?
That's ok! You can pause your subscription when the request is completed. When you have additional design needs, you can easily resume your subscription! By pausing and resuming you can get the full value of your subscription.
Are there any refunds if I don't like the service?
Due to the high-quality nature of the design work, refunds are not issued.
